通话质检结果接口
1.接口简介
用于普通质检结果查询--通话
2.接口请求
-
HTTP请求方式：POST
-
请求链接：{HOST}/v20210827/quality/qcCall/accountId?sig=sig
-
请求时请将{HOST}换成对接数据查询中获取到的请求域名，ACCOUNTID替换为账户编号，SIG是根据鉴权规则生成的，请看鉴权文档，查看具体的生成规则
-
请求频次限制：10次／分钟
-
鉴权文档：接口鉴权
3.接口参数如下：
| 字段 | 类型 | 是否必须 | 参数说明 |
| startTime | string | 否 | 呼叫时间范围 |
| endTime | String | 否 | 呼叫时间范围 |
请求体示例
{
"startTime":"2021-12-20 11:37:05",
"endTime":"2021-12-26 11:37:05"
}
4.系统返回
| 参数名称 | 参数类型 | 参数说明 |
| code | string | 状态码 |
| data | object | 数据体 |
| count | string | 数据数量 |
| title | string | 数据标题 |
| list | Array | 数据列表 |
| CALL_NO | string | 主叫号码 |
| CALLED_NO | string | 被叫号码 |
| DISPOSAL_AGENT | string | 接听坐席 |
| CONNECT_TYPE | string | 呼叫类型 |
| TO_PEER | string | 呼叫技能组 |
| INVESTIGATE | string | 满意度 |
| OFFERING_TIME | string | 呼叫时间 |
| GRADE_TIME | string | 质检时间 |
| CALL_TIME_LENGTH | string | 通话时长 |
| GRADE_USER | string | 质检人员 |
| MONITOR_TYPE | string | 监控类型 |
| RECORDING_FROM | string | 录音来源 |
| RECORDING_PERFORMANCE | string | 绩效录音 |
| SUBMIT_TIME | string | 坐席提交时间 |
| SQ_LABEL | string | 服务品质标签 |
| CALL_ID | string | 通话编号 |
| LABELS | string | 通话标签 |
| QUALITY_RATING | string | 评级 |
| QUALITY_ITEM | string | 评项 |
| GRADE_AMOUNT | string | 质检得分 |
| COMMENTS | string | 点评内容 |
{
"code": 200,
"data": {
"title": {
"CALL_NO": "主叫号码",
"CALLED_NO": "被叫号码",
"DISPOSAL_AGENT": "接听坐席",
"CONNECT_TYPE": "呼叫类型",
"TO_PEER": "呼叫技能组",
"INVESTIGATE": "满意度",
"OFFERING_TIME": "呼叫时间",
"GRADE_TIME": "质检时间",
"CALL_TIME_LENGTH": "通话时长",
"GRADE_USER": "质检人员",
"MONITOR_TYPE": "监控类型",
"RECORDING_FROM": "录音来源",
"RECORDING_PERFORMANCE": "绩效录音",
"SUBMIT_TIME": "坐席提交时间",
"SQ_LABEL": "服务品质标签",
"CALL_ID": "通话编号",
"LABELS": "通话标签",
"QUALITY_RATING": "评级",
"QUALITY_ITEM": "评项",
"GRADE_AMOUNT": "质检得分",
"COMMENTS": "点评内容"
},
"list": [
{
"CALL_NO": "057128070127",
"CALLED_NO": "18518475260",
"DISPOSAL_AGENT": "xxxs",
"CONNECT_TYPE": "外呼去电",
"TO_PEER": "",
"INVESTIGATE": "",
"OFFERING_TIME": "2021-12-23 11:37:05",
"GRADE_TIME": "2022-01-05 15:13:43",
"CALL_TIME_LENGTH": "00:01:25",
"GRADE_USER": "xxxs",
"MONITOR_TYPE": "",
"RECORDING_FROM": "系统抽取",
"RECORDING_PERFORMANCE": "普通录音",
"SUBMIT_TIME": "",
"SQ_LABEL": "",
"CALL_ID": "7854283a-7a15-4ba7-90a6-886a80e2e231",
"LABELS": [],
"QUALITY_RATING": "优秀",
"QUALITY_ITEM": [
{
"ITEM": "专业水平",
"GRADE": 30
},
{
"ITEM": "态度语气",
"GRADE": 40
},
{
"ITEM": "解决程度",
"GRADE": 30
}
],
"GRADE_AMOUNT": 100,
"COMMENTS": ""
},
{
"CALL_NO": "057128070127",
"CALLED_NO": "18518475260",
"DISPOSAL_AGENT": "xxxs",
"CONNECT_TYPE": "外呼去电",
"TO_PEER": "",
"INVESTIGATE": "",
"OFFERING_TIME": "2021-12-23 11:45:05",
"GRADE_TIME": "2022-01-05 15:13:40",
"CALL_TIME_LENGTH": "00:00:14",
"GRADE_USER": "xxxs",
"MONITOR_TYPE": "",
"RECORDING_FROM": "系统抽取",
"RECORDING_PERFORMANCE": "普通录音",
"SUBMIT_TIME": "",
"SQ_LABEL": "",
"CALL_ID": "c9e57a07-8a07-457e-befb-c54aae552bb6",
"LABELS": [],
"QUALITY_RATING": "优秀",
"QUALITY_ITEM": [
{
"ITEM": "专业水平",
"GRADE": 30
},
{
"ITEM": "态度语气",
"GRADE": 40
},
{
"ITEM": "解决程度",
"GRADE": 30
}
],
"GRADE_AMOUNT": 100,
"COMMENTS": ""
}
],
"count": 2
}
}
通话智能质检结果接口
1.接口简介
用于智能质检结果查询--通话
2.接口请求
-
HTTP请求方式：POST
-
请求链接：{HOST}/v20210827/quality/autoQcCall/accountId?sig=sig
-
请求时请将{HOST}换成对接数据查询中获取到的请求域名，ACCOUNTID替换为账户编号，SIG是根据鉴权规则生成的，请看鉴权文档，查看具体的生成规则
-
请求频次限制：10次／分钟
-
鉴权文档：接口鉴权
3.接口参数如下：
| 字段 | 类型 | 是否必须 | 参数说明 |
| startTime | string | 否 | 呼叫时间范围 |
| endTime | String | 否 | 呼叫时间范围 |
请求体示例
{
"startTime":"2021-12-20 11:37:05",
"endTime":"2021-12-26 11:37:05"
}
4.系统返回
| 参数名称 | 参数类型 | 参数说明 |
| code | string | 状态码 |
| data | object | 数据体 |
| count | string | 数据数量 |
| title | string | 数据标题 |
| list | Array | 数据列表 |
| CALL_NO | string | 主叫号码 |
| CALLED_NO | string | 被叫号码 |
| TASK_NAME | string | 质检任务 |
| DISPOSAL_AGENT | string | 通话坐席 |
| TO_PEER | string | 技能组 |
| INVESTIGATE | string | 满意度 |
| RULE_RESULTS | string | 命中规则 |
| GRADE_TIME | string | 质检时间 |
| GRADE_USER | string | 质检人员 |
| CALL_ID | string | 通话编号 |
| GRADE_AMOUNT | string | 质检得分 |
| COMMENTS | string | 点评内容 |
{
"code": 200,
"data": {
"title": {
"TASK_NAME": "质检任务",
"CALL_NO": "主叫号码",
"CALLED_NO": "被叫号码",
"DISPOSAL_AGENT": "通话坐席",
"TO_PEER": "技能组",
"INVESTIGATE": "满意度",
"GRADE_USER": "质检人员",
"RULE_RESULTS": "命中规则",
"GRADE_AMOUNT": "质检得分",
"GRADE_TIME": "质检时间",
"COMMENTS": "点评内容",
"CALL_ID": "通话编号"
},
"list": [
{
"TASK_NAME": "质检任务-2021-11-15 16:01:50",
"CALL_NO": "057128070127",
"CALLED_NO": "15727335254",
"DISPOSAL_AGENT": "xxxs",
"TO_PEER": "",
"INVESTIGATE": "",
"GRADE_USER": "xxxs",
"RULE_RESULTS": [
"通话质检规则1",
"x"
],
"GRADE_AMOUNT": 92,
"GRADE_TIME": "2021-11-15 16:01:51",
"COMMENTS": "栗-加分-son(0.0),栗-加分-加2(2.0),",
"CALL_ID": "55691a4e-bc3b-4f67-ae73-d14fd5aaa7b6"
}
],
"count": 1
}
}